I get the frustration of it but honestly, you expect someone to hold on to a piece of paper with that info for that long or a text file with the info? I haven't been on here in 7-8 years or more. I've moved 3 times within that period. I can't even keep track of the amount of computers or hard drives I've used in that time. Accounts I used before, I don't use and even though I've pretty much used the same logins for the most part for the last 20 years or so, I couldn't seem to get this one. Instead of wasting anyones time, I just created a new account.
Easy enough I just put that info in my Filofax which I have had for about 20 years.